Terms Of Service

Agreement

These Terms of Service govern your use of the Kōkua Hotel & Restaurant LTD website and the bookings you make through it. By using the site or making a reservation, you agree to these terms.

Reservations

A reservation is confirmed once you receive a confirmation from us or our booking platform. Please review your dates, room type, and guest count carefully before you confirm. Rates are shown in Ugandan Shillings (UGX) and US Dollars (USD) and may change until a booking is confirmed.

Rates and payment

Room rates include a free breakfast, wifi, and bottled water. Additional services such as lunch, dinner, the airport shuttle, and group transport are available for a fee. Payment terms and any taxes are shown at the time of booking. [Confirm deposit and payment timing before publish.]

Check-in and check-out

Check-in begins at [insert time] and check-out is by [insert time]. Early check-in and late check-out may be available on request, subject to availability.

Cancellations and changes

To change or cancel a booking, please contact us as early as you can. [Insert cancellation window and any fees before publish.] No-show bookings may be charged in full.

House guidelines

We ask all guests to treat the property, our team, and other guests with respect. Children are welcome. Perimeter security operates day and night for everyone’s comfort and safety. Quiet enjoyment of the hotel is shared by all, so we appreciate your care for the space.

Luggage storage

We offer free secure luggage storage as a courtesy. While we take good care of stored items, guests leave belongings at their own risk, and our liability is limited to the extent permitted by law.

Restaurant

Our restaurant is open to guests and the public. Menu items and prices may change. Meals are available to dine in or take away.

Website, cookies, and marketing

By using our website, you also agree to our use of cookies and third-party analytics and advertising tools, including Google Analytics, Google Ads, Google Tag Manager, and the Meta Pixel. These tools help us run and measure our marketing. See our Privacy Policy for the full detail and for how to manage your choices.

Liability

We work hard to keep the hotel comfortable and safe. To the extent permitted by law, Kōkua Hotel & Restaurant LTD is not liable for indirect or incidental losses arising from your stay or use of our website.

Website content

The content on this website, including text, images, and the Kōkua logo, belongs to Kōkua Hotel & Restaurant LTD and may not be copied or reused without permission.

Governing law

These terms are governed by the laws of Uganda.

Changes to these terms

We may update these terms from time to time. The current version will always appear on this page with an effective date.

Contact us

Questions about these terms? Email kokuahotel@gmail.com or call +256 741 045 821.