Privacy Policy

Who we are

This Privacy Policy explains how Kōkua Hotel & Restaurant LTD (“Kōkua,” “we,” “us”) handles information when you visit our website, make a booking, or contact us. By using our website, you agree to the practices described here.

Information we collect

We collect the details you give us and a few we gather automatically:

• Booking and contact details you provide, such as your name, email, phone number, arrival and departure dates, number of guests, and any requests.
• Payment information processed through our booking and payment providers. We do not store full card numbers on our own servers.
• Website and device data collected automatically, such as your IP address, device type, browser, operating system, referring website, pages viewed, time on page, and approximate location.
• Cookie and tracking data from the analytics and advertising tools described below.

How we use your information

We use your information to:

• Confirm and manage your reservation.
• Reply to your questions and requests.
• Arrange services you ask for, such as an airport shuttle or an event.
• Improve our website and the way we serve guests.
• Measure how our marketing performs and show relevant ads.
• Send booking confirmations and service messages related to your stay.

Cookies, analytics, and advertising

Our website uses cookies and similar technologies to keep the site working, understand how visitors use it, and support our marketing. The categories we use are:

• Essential cookies that make the site and the booking process work.
• Analytics cookies that show us how visitors find and use the site.
• Advertising cookies that help us reach the right audiences and measure results.

We work with the following platforms, each of which processes data under its own privacy terms:

• Google Analytics (GA4) to understand site traffic and behavior.
• Google Tag Manager to manage the tags and scripts on our site.
• Google Ads, including conversion tracking and remarketing, to measure campaigns and show our ads to people who have visited our site across Google Search, YouTube, and the Google Display Network.
• Meta Pixel from Meta Platforms to measure and target ads on Facebook and Instagram.
• Other social media and advertising platforms we may use over time to promote the hotel, along with their measurement and audience tools.

These tools may set cookies, collect your IP address and device information, and build audiences for advertising. Some platforms combine this with data they already hold about you under your account with them.

Your advertising and tracking choices

You are in control of how you are tracked:

• Adjust or clear cookies in your browser settings.
• Manage Google ad personalization at adssettings.google.com.
• Install the Google Analytics opt-out browser add-on at tools.google.com/dlpage/gaoptout.
• Manage Meta ad preferences in your Facebook or Instagram account settings.
• Use the industry opt-out pages at optout.aboutads.info, optout.networkadvertising.org, and youronlinechoices.eu.

We honor recognized browser privacy and consent signals where required.

How we share your information

We share information only as needed to run the hotel and our marketing:

• With payment processors and our booking platform to complete your reservation.
• With analytics and advertising providers such as Google and Meta, as described above.
• With trusted service providers who help us operate, under agreements that protect your data.
• With booking channels such as Airbnb or Booking.com when you reserve through them.
• When required by law or to protect the safety of our guests, staff, and property.

We do not sell your personal information.

Marketing messages

If you opt in to hear from us, we may send news and offers by email. Every marketing message includes a way to opt out, and you can also reach us anytime to update your preferences.

Data security

We use reasonable measures to protect your information. While no method of storage or transmission is fully secure, we work to keep your data safe and limit access to those who need it.

Your choices

You may ask to see, correct, or delete the personal information we hold about you, subject to applicable law and our record-keeping duties. To make a request, email us at kokuahotel@gmail.com.

Children

Our website and booking are intended for adults. Children are warmly welcome as guests, and any booking on their behalf is made by an adult.

Changes to this policy

We may update this policy from time to time. The latest version will always appear on this page with a current effective date.

Contact us

Questions about your privacy? Email kokuahotel@gmail.com or call +256 741 045 821.